Refund policy
30-day money-back guarantee
We're confident you'll love your Seven Scents order - but if something isn't quite right, we've got you covered. Change your mind within 30 days and we'll make it right.
Returns
To be eligible for a change-of-mind return, your item needs to be:
- Unused and in the same condition you received it
- In its original packaging
- Sent back within 30 days of delivery
After 30 days, we're not able to offer a change-of-mind refund or exchange.
How to start a return
Email us at hello@sevenscents.co.nz and we'll walk you through it. Once your return reaches us and we've checked it over, we'll send a confirmation email. As long as everything is unused and in its original packaging, we'll refund the purchase price - less the original shipping - to your original payment method.
Return shipping
Return postage is on you and it's non-refundable, and how long an exchange takes to arrive depends on where you are. For anything over $75 we'd suggest a tracked or insured service - without tracking we can't guarantee your return reaches us.
Faulty or incorrect items
If your order arrives damaged, faulty or not what you ordered, get in touch straight away and we'll sort it - this sits separately from the change-of-mind guarantee above, and nothing here affects your rights under the Consumer Guarantees Act.
Questions?
Any issues or questions about a return, email us at hello@sevenscents.co.nz - we're always happy to help sort things out.