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Seven Scents is a small business owned and run by Shannon. We hand-pour home fragrance and aromatherapy products in our studio in Lyall Bay, Wellington, and sell them here at sevenscents.co.nz and in the studio.
This policy explains what personal information we collect, why we collect it, who we share it with and the choices you have. It covers our website, our studio, our emails and our advertising. We follow the New Zealand Privacy Act 2020 and its information privacy principles.
Shannon is our privacy officer and looks after any privacy question or request personally.
Seven Scents
Unit 34/70 Kingsford Smith Street, Lyall Bay Junction, Rongotai, Wellington 6022
Email: hello@sevenscents.co.nz
Phone: 07 394 6108
If you send an order to someone else, you'll give us their name, delivery address and possibly their phone number. We use these details only to deliver that order and sort out anything that goes wrong with it. Please let them know you've shared their details with us for delivery - they're welcome to read this policy.
When you visit our website, we and the services we use automatically collect some technical information. This includes your IP address, device and browser type, the pages you look at, what you add to your cart, how you arrived at our site, and the approximate location your IP address suggests. It's collected using cookies and similar technologies (see "Cookies and similar technologies").
Card and payment details are handled directly by our payment providers. We never see or store your full card number.
We sometimes receive information about you from the services we work with. For example:
We use your information to:
We only use your information for these purposes, or for something directly related that you'd reasonably expect.
Cookies are small files your browser saves when you visit a website. Along with pixels and tags (small pieces of code), they help our website work and show us and our service providers how it's used. We group them like this:
Some features load content from the provider that runs them - for example, Afterpay's instalment messaging on our product pages. That provider may receive technical information such as your IP address.
Where you are makes a difference. If you visit from the EU, EEA or UK, you'll see a cookie banner, and we only use non-essential cookies if you agree. The Google tools on our site follow your choice through Google's Consent Mode. Visitors from New Zealand, Australia and other countries don't see a banner. Analytics and marketing cookies are used when you visit, and you can control them using the options below and your browser settings.
Most browsers let you block or delete cookies. If you block essential cookies, parts of our site - like the cart and checkout - won't work.
We use these Google services:
We and Google use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as Google advertising cookies) together. We use them to report on visits and ad interactions, to measure how our ads perform, and to show you ads based on your past visits to our site.
Google Business Profile shows our studio on Google Search and Google Maps. Reviews, questions and messages you leave there are handled by Google, and anything you post publicly can be seen by anyone.
To find out more, read how Google uses information from sites or apps that use its services.
We send newsletters and offers through Shopify Email, but only if you've said yes - by signing up on our website, ticking the box at checkout, or asking us in the studio. You can unsubscribe at any time using the link at the bottom of every email, or by emailing us.
Some emails aren't marketing and will still arrive after you unsubscribe, such as order confirmations and delivery updates. After you buy, you may also get an email from Judge.me asking you to review your order, with its own unsubscribe link. If you start a checkout but don't finish, we may send you a reminder.
Our everyday email, hello@sevenscents.co.nz, runs on Google Workspace.
We use Judge.me to collect and show product reviews. When your review is published, we show your first name and the first letter of your surname, along with your rating, your review and any photos you add. We never show your email address or other contact details. If you'd like a review changed or removed, just email us.
We share personal information only with the organisations that help us run the business, and only what they need to do their job:
We don't sell or rent your personal information to anyone.
If Seven Scents is ever sold, customer information may pass to the new owner, who must keep protecting it in line with this policy.
Shopify, which runs our store, stores our store data in the United States. Some of our other service providers store or process information in Australia and other countries.
When a provider holds or processes information only on our behalf, we stay responsible for it under the Privacy Act. When we share information with an overseas organisation that uses it for its own purposes - for example Google, Afterpay or PayPal - we only do so where information privacy principle 12 of the Privacy Act allows it. Usually that's because the organisation is covered by privacy laws, or has agreed to safeguards, that protect your information in a way comparable to New Zealand law.
Information held overseas is also subject to the laws of that country, which may allow authorities there to access it.
When we no longer need information, we delete it or make it anonymous.
No system is completely secure. If a privacy breach happens that's likely to cause serious harm, we'll tell you and the Office of the Privacy Commissioner as soon as we can.
You can ask to see the personal information we hold about you, and ask us to correct it if it's wrong. Email hello@sevenscents.co.nz or write to us at the studio. We'll respond as soon as we can, and within 20 working days. There's no charge. We may need to check who you are first, so that we only ever give your information to you.
If we don't agree to make a correction, you can ask us to attach a note to your information showing the correction you asked for.
You can also ask us to close your account or delete information we no longer need to keep.
If you're worried about how we've handled your personal information, please talk to us first. Email Shannon at hello@sevenscents.co.nz and we'll work with you to put it right.
If you're not happy with our response, you can complain to the Office of the Privacy Commissioner.
We're a New Zealand business, and we handle everyone's information in line with this policy and the New Zealand Privacy Act.
Australia: if you have a concern, please contact us first. You can also contact the Office of the Australian Information Commissioner.
EU, EEA and UK: we use non-essential cookies and send marketing emails only with your consent, and you can withdraw it at any time. We use your other information to fulfil your orders, meet our legal obligations and run our business. You can ask us to access, correct, delete or transfer your information, or to restrict or object to how we use it. You also have the right to complain to your local data protection authority.
As we start selling to more countries, we'll update this policy.
Our website isn't aimed at children. If you're under 16, please ask a parent or guardian to help you with any order or sign-up.
Our website links to other sites, such as payment providers and social media. Once you leave our site, their privacy policies apply rather than ours, so it's worth reading them.
We'll update this policy when the way we collect or use information changes. The "last updated" date at the top shows when it was last revised. If we make a significant change, we'll make that clear on this page.
Any questions? Email Shannon at hello@sevenscents.co.nz - we're always happy to help.