Every order is hand-packed in our Lyall Bay studio and sent with care. Here's everything you need to know about getting your scents to you - and what happens if something isn't quite right.
Dispatch & processing
Order before 3.30pm on a working day (Monday to Friday) and we'll aim to dispatch it the same day. Orders placed after 3.30pm, or over the weekend, are sent the next working day.
Once you've ordered, please allow 2–3 hours for us to pack and process everything. If you order during studio hours, you'll get an email within about 6 hours to let you know it's on its way.
Free shipping
Orders $125 and over ship free by overnight courier, anywhere we deliver in New Zealand. No code needed - it's applied automatically at checkout.
New Zealand shipping rates
Non-rural addresses
- Small bag (under 0.7kg) - $6, overnight courier
- Box (0.7kg and over) - $8, 1–2 working days
Rural addresses
- Small bag (under 0.7kg) - $8, 1–3 working days
- Box (0.7kg and over) - $10, 1–3 working days
Australia
We ship to Australia at a flat $20, fully tracked, with a target delivery of 6–10 working days.
Our 30-day money-back guarantee
We're confident you'll love your Seven Scents order - but if something isn't quite right, you're covered by our simple 30-day money-back guarantee.
To be eligible for a return, your item needs to be:
- Unused and in the same condition you received it
- In its original packaging
- Returned within 30 days of delivery
Once 30 days have passed, we're unfortunately not able to offer a refund or exchange.
What we can't take back
For hygiene and safety reasons, we can't accept returns on fragrance products that have been opened or used - once a bottle is unsealed it can't be resold. This doesn't affect your rights if an item is faulty (see below).
Starting a return
Email us at hello@sevenscents.co.nz and we'll walk you through it. Once your return arrives and we've checked it over, we'll send an email to confirm. Provided everything is unused and in its original packaging, we'll refund the purchase price - minus original shipping - to your original payment method.
Return postage is on you and isn't refundable, and exchange delivery times depend on where you are. For anything over $75, we'd recommend a tracked or insured service - without tracking we can't guarantee your return reaches us.
Faulty or damaged items
If your order turns up damaged, or a product is faulty, get in touch as soon as you can - a quick photo helps us sort it faster. We'll make it right with a replacement or refund. Faulty goods are covered under the Consumer Guarantees Act, whatever our returns window.
Questions?
Any issues or need a hand with a return, just email hello@sevenscents.co.nz - we're always happy to help sort things out.
